The Clinic Experience
Be sure to park in spaces marked in white lettering
Located in the heart of Eugene near the University of Oregon and across from Sacred Heart Hospital--University District, across from a bus stop, and across the street from Oregon Imagining Center and Quest Medical Lab (in the same location as the former Peace Health Lab).
WHAT TO EXPECT
Comfortable seating, hot water for tea or other beverages, or fresh spring water.
Our front-office staff will direct you to check in at the front door KIOSK. Use the screen to check in, and then insert your driver's license and insurance card(s) into the slot below the screen. Pay outstanding balance, copays, and pre-payments privately and quickly at the KIOSK, or pay you balances to the receptionist by personal check or cash. Give any completed paperwork to the front office staff. Be prepared to update your medication list, and please advise us of all previous tests and specialist visits.
The medical assistants will get you ready for your rheumatology visit and will review your medication list with you. In the privacy of the exam room, you may be asked to complete a questionnaire about your quality of life which helps your rheumatologist assess the effects of medication and shows him how you are doing on the day of the visit. After meeting with your rheumatologist, the medical staff may administer immunizations or medications and will provide education and comfort. They will also schedule your next visit with us.
Once you are an established patient and you provide us with an email address, you will receive an invitation to view your health record on line. You'll be able to send non-urgent messages to your rheumatologist or a staff person, view your scheduled appointments, ask for a new appointment, and pay your balance with a credit or debit card.
THE CHECK-IN KIOSK-- we will always help you with this process
Located in the lobby
Click HERE for a video about the ClearWave Kiosk. This easy and comfortable check-in process was created with you in mind: No waiting in line! Make payments to your account in privacy. Review the information we have on file for you and make any needed updates.The first time you check-in and yearly thereafter, you will answer some essential questions. After that the check-in is very quick. (Feel free to ask for help!)
How to do it: Insert your driver's license into the slot below the screen. When prompted you can update or edit your address, phone numbers, email and more. Then insert your insurance card(s) into the slot below the screen. The information you enter into the Kiosk is safely directed electronically to our medical software in the office: your records will be updated by you accurately.
Answer a few questions, enter your email address, and you may pay your co-insurance and any balance due or prepayments with your credit or debit card.
You will be receiving appointment reminder texts or emails, and have the option to check-in to your next appointment from your computer or cell phone. When you enter your email address, you will be sent an invitation to your medical record website www.myhealthrecord.com
What should I bring to my first rheumatology visit?
Our rheumatologists need the following for your first rheumatology visit. Be sure your referring physician has sent these to us, or bring recent results with you if possible:
LABS AND X-RAYS: Any previous and up-to-date lab results and/or radiographic X-ray/ultrasound/MRI tests results for review (medical records are typically sent by the referring physician, but occasionally – despite best intentions – are not present at the time of your visit with us.)
MEDICATIONS: An up-to-date medication list with the specific dosages you are taking (include a list of medications you have already tried to reduce duplication of prior treatments) If you prefer, bring your medication bottles with you to your exam.
ALLERGY LIST: A list of allergies to medications
Your family history, including any known relatives with rheumatologic/autoimmune disease
Is specialty care more expensive?
Typically, the insurance co-pay is higher to see a specialist than a primary care physician. You may be surprised to learn that specialized care may save time and money in the long-term, as well as reduce severity of the disease. A rheumatologist has special training to spot clues in the history and physical exam that can lead to earlier diagnosis and is knowledgeable about testing that may reduce unnecessary procedures and save you money.
We also encourage you to investigate all insurance options with your insurance broker.
Please view video: When Should I See A Rheumatologist?